Quorum’s Customer Support: Available 11 Hours a Day
When you have questions about your research, you want answers fast. To serve our customers better on either coast and in every state, Quorum now has staff available from 6:00 a.m. to 5:00 p.m. Pacific Time.
Site Support Team
Our Site Support Team starts operations at 9:00 a.m. Eastern/6:00 a.m. Pacific every work day, and can be reached by phone or by e-mail. This expert group is a site’s first stop for information about submissions, IRB requirements, or general guidance. To reach the Site Support Team, call Quorum’s main switchboard at (206) 448-4082, and press 1. If you need to leave a voice mail, one of our team’s representatives will return your call promptly. If you prefer to send an e-mail, you can use our web site’s Contact Us page or e-mail directly to sitesupport@quorumreview.com.
Customer Relations
Members of our Customer Relations team are available from 6:00 a.m. Pacific/9:00 a.m. Eastern. Contact Customer Relations if you have questions about initial protocol submissions, study startup, or other aspects of working with Quorum. If any interactions with Quorum are not up to your expectations, the Customer Relations team is available to address your concerns. To reach Customer Relations, call our main number at (206) 448-4082 and select 3. To send an e-mail, use our web site’s Contact Us page or e-mail directly to customerrelations@quorumreview.com.
|
